Account
How do I change my password?
There are two ways to change your password:
If You Forgot Your Current Password
- Enter your username or e-mail address on the Forgot Your Password page, linked from the Login page, to get a brand-new, auto-generated secure password to use.
If You Know Your Current Password
- Login
- Select "Account" from the top right menu
- Select "Change Password"
- Enter a new password twice
- Note: For your benefit, you'll be shown an indicator of how secure your password appears.
- Click "Save"
How do I close my account?
While we'd love everyone to stay and enjoy our service, we make it easy to close. Here are the steps to take:
- Login
- Select "Account" from the top right menu
- Scroll to the bottom to the "Delete Account" section and click the link
- Enter your current password to validate
- Click the green "Delete Account" button
Note: all of your personal projects and profile will be deleted. Any joint/collective projects are transferred to the remaining users.
How do I add a manager to my YouTube account?
From time to time, we help out filmmakers per their request with their YouTube presence. This feature requires a "Brand Account." (See their help page for steps on converting to that kind of YouTube account.) Once that's set, whenever you need to add someone to your YouTube account to help, here are the steps:
- Login to YouTube.
- Click the avatar/circle on the top right.
- Select Settings from the sidebar menu
- On the bottom of the main Overview page has a section called Managers -- click "add or remove managers."
- On the next page, YouTube/Google has you click yet another link for the same thing, now called "manage permissions."
- On the top right edge of the modal box that pops up, there is an a little "+" icon. Click that to provide a manager's e-mail address to invite them to help. (The recipient will need to approve the invite.)
Other options beside manager are administrator (top level) and communications manager (bottom level).
Help and Support Categories
Want to speak with a human? Email info@fwdlabs.com for individual help.